Customer Support

At Kisan Bazar, we offer a wide range of Cereals, fresh fruits, vegetables, grains, pulses, spices and organic produce. Our focus is on providing high-quality, locally-sourced, and organic products to our customers. Whether you're looking for everyday essentials or specialty items, we strive to offer a diverse range of products to cater to our customers' varied preferences and dietary requirements.

To search for products on our website, you can use the search bar at the top of the homepage. Simply type in the name of the product you are looking for and hit enter. You can also use the category filters on the left-hand side of the page to browse products by category such as fruits, vegetables, dairy, grains, and more.

Yes, at Kisan Bazar, we understand the importance of making informed decisions when purchasing products. That's why we provide detailed product descriptions and specifications for all our products on our website.

Yes, at Kisan Bazar, we strive to ensure that the product images on our website are accurate representations of the items. please note that due to variations in lighting and individual screen settings, there may be slight differences in color.

To place an order on Kisan Bazar, simply visit our website and create an account if you haven't already. Once logged in, you can browse our wide selection of fresh produce, groceries, and other items. Add the items you wish to purchase to your cart and proceed to checkout. During checkout, you can select your preferred delivery date and time slot. Once your order is placed, you will receive a confirmation email with your order details. Our team will then carefully pack and deliver your order to your doorstep at the scheduled time. If you have any questions or need assistance with placing your order, feel free to reach out to our customer service team for support. We are committed to providing a seamless and convenient shopping experience for all our customers.

Yes, creating an account is necessary to place an order with Kisan Bazar. By creating an account, you can easily track your orders, view your order history, and save your details for faster checkout in the future. Additionally, having an account allows us to provide personalized recommendations and exclusive offers based on your preferences.

Yes, you can modify or cancel your order after it has been placed, but within a specific time frame. At Kisan Bazar, we understand that plans can change, so we allow for modifications or cancelations within 2 hours of placing your order. Simply reach out to our customer service team via phone or email with your order number and the changes you would like to make. Please note that once your order has been processed and shipped, we are unable to make any modifications or cancel the order.

At Kisan Bazar, we accept various payment methods to make your shopping experience convenient. You can make payment using Debit or Credit Cards including Visa, Mastercard, American Express, and Discover, PayPal, Net banking, Digital Wallets such as Paytm and Google Pay, and cash on delivery. We also provide the option for UPI payments, including popular apps like PhonePe and BHIM.

Yes, at Kisan Bazar, we take the security of your payment information very seriously. Our online platform is equipped with the latest encryption technology to ensure that your payment details are fully protected. Additionally, we only work with trusted and reputable payment gateways to process transactions, further enhancing the security of your information. Rest assured that when you shop with us, your payment information is in safe hands.

At Kisan Bazar, we strive to ensure prompt delivery of all orders. The delivery time for your order will depend on your location and the availability of our delivery slots. Typically, we aim to deliver orders within 24-48 hours of confirmation. However, this may vary during peak periods or due to unforeseen circumstances.

Yes, at Kisan Bazar, we offer shipping within the country i.e. United State of America, United Arab Emirate, Germany and European Union. We are committed to providing fresh and high-quality food products to our local customers as well as International.

At Kisan Bazar, we offer a variety of shipping options to ensure that your groceries are delivered to you in a timely and convenient manner. We provide standard shipping, which typically takes 3-5 business days for delivery. We also offer expedited shipping for those who need their groceries sooner, with delivery within 1-2 business days. Our Shipping partner are DTDC, DHL, and Shiprocket.

Yes, at Kisan Bazar, we provide our customers with the convenience of tracking their orders. Once your order has been processed and shipped, you will receive a tracking number via email and/or SMS. You can use this tracking number to monitor the status and location of your order in real-time.

If your order from Kisan Bazar is delayed or lost, please contact our customer service team as soon as possible. We apologize for any inconvenience this may have caused and will work to resolve the issue promptly. Our team will investigate the status of your order and provide you with a suitable solution, which may include reshipping the order or issuing a refund. Rest assured, we are committed to ensuring our customers receive their orders in a timely manner and are satisfied with their shopping experience at Kisan Bazar. We appreciate your understanding and patience as we work to address this situation.

At Kisan Bazar, we understand that sometimes items may need to be returned or exchanged. If you are not completely satisfied with your purchase, you can return the item within 14 days of delivery for a full refund or exchange. The item must be in its original packaging and in unused condition. Please contact our customer service team to initiate the return process. We strive to make the returns process as seamless as possible for our customers. NOTE: No Return or Refund on food products.

Initiating a return or exchange with Kisan Bazar is easy and hassle-free. If you receive a product that does not meet your expectations or is damaged, simply reach out to our customer service team within 24 hours of receiving your order. You can contact us via email, phone, or through our website. Please provide your order number and details of the issue, and our team will guide you through the return or exchange process. Depending on the nature of the return, we may arrange for the product to be picked up from your location or provide you with a return shipping label. Once the returned item is received and inspected, we will process your refund or exchange accordingly. At Kisan Bazar, we prioritize customer satisfaction and strive to ensure a seamless experience for all our valued customers.

At Kisan Bazar, we understand that returns and refunds are an important aspect of the customer experience. Upon receiving a return request, our team will process the return within 1-2 business days. Once the return is approved, refunds are typically issued within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution. Rest assured, we are dedicated to ensuring a smooth and efficient return and refund process for all our customers. If you have any questions or concerns regarding a return or refund, our customer service team is always here to assist you.

If you receive a damaged or defective item from Kisan Bazar, we sincerely apologize for the inconvenience. Please contact our customer service team within 24 hours of receiving the item to report the issue. You can reach out to us via email at support@kisanbazar.store. To expedite the process, please provide your order number, a description of the damage or defect, and if possible, a photo of the item in question. Our team will promptly assist you in arranging for a replacement or refund for the affected item. At Kisan Bazar, we are committed to ensuring your satisfaction with our products and will do our best to resolve the issue in a timely and satisfactory manner. Thank you for your understanding and cooperation.

Yes, at Kisan Bazar, we frequently offer promotions and discounts on a variety of products. Our customers can take advantage of weekly deals, seasonal promotions, and special discounts on bulk purchases. Additionally, we have a loyalty program that rewards our returning customers with exclusive discounts and offers. Keep an eye on our website and social media pages for the latest promotions and discounts to make the most of your shopping experience with us.

To update your shipping address or payment information on Kisan Bazar, simply log in to your account on the website or mobile app. Once logged in, go to your account settings where you will find the option to edit or update your shipping address and payment details. Make sure to review and confirm the changes before proceeding with any new orders to ensure that your information is accurate. If you encounter any difficulties or have any questions, feel free to reach out to our customer support team for assistance. We are committed to providing a seamless and convenient shopping experience for all our customers, and we are here to help with any concerns you may have.